Self-pickup Point Delivery Service Details

Core Services and Regulations

  • No Door-to-Door Delivery: The official policy is no door-to-door delivery service. Customers must personally collect their orders at the selected self-pickup point within the designated time slot.

  • 🍊Order Information🍎:
    【Order Changes】 Customers must notify customer service of any order changes by 2 PM on the cutoff day at the latest. Changes will not be accepted after this time.
    【Order Cancellation】 Customers must notify customer service to cancel an order before the payment cutoff time. No refunds will be issued for late cancellations.
    【Self-Pickup Only】 Due to limited staff, drivers cannot arrange to deliver goods downstairs at buildings.
    【No Returns】 To avoid affecting residents at the next stop, drivers will strictly adhere to the schedule and depart on time. No waiting for latecomers. If you miss the pickup time, reshipment cannot be arranged.
    【Uncollected Goods Policy】  For customers who fail to collect their goods on the day (regardless of the reason), customers may contact customer service to make one of the following arrangements. No refunds will be issued. We apologize for any inconvenience. 

           1) Arrange Lalamove delivery with freight collect, fee HKD 120.
           2) Customer collects from Wah Sing Street, Kwai Hing (Monday to Saturday only). Our company charges a handling fee of HKD 50.
           3) Change to pickup on the next delivery day. Our company charges an administration fee of HKD 50.

Order and Pickup Process

  1. Ordering Methods: Orders can be placed directly on the website or by contacting customer service via WhatsApp. (Note: Some fruits are only available for sale on the website)

  2. Selecting a Self-Pickup Point: When checking out and placing an order, you can directly select a suitable self-pickup point and corresponding time slot. You can click to view existingself-pickup points.

  3. Pickup Requirements: When collecting your order, you must provide your order number and mobile number for verification.

Customer Service Contact

If you have any questions, please contact customer service:

  • Phone / WhatsApp: +852 5518 2139

  • Email: pickafreshhk@gmail.com